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Frequently Asked Questions

Questions

Is B2B Wave made only for wholesalers?

I am a wholesaler, what can I do with B2B Wave?

I don't feel confident with online software, can you educate me how to use it?

Do I have to download anything in order to use the software?

What will the internet address of my account be?

I have my own domain. Can I use it under my own domain?

Will my customers use it or will they keep calling and emailing me?

Should all of my customers enter all their orders online?

Where is all the data stored?

Can the B2B Wave application be installed at my own server?

If I cancel my account do you still keep my data?

I didn't find what I was looking for...

Answers

Is B2B Wave made only for wholesalers?

Yes! We have built it to cover most of wholesalers' order and pricing requirements.

I am a wholesaler, what can I do with B2B Wave?

You can create an account, add your products, send your customers your private URL and start receiving orders online!

I don't feel confident with online software, can you educate me how to use it?

Sure! Send us an email in order to arrange an online appointment. We will send you a confirmation and will call you at the time specified.

Do I have to download anything in order to use the software?

No, B2B Wave is based on the Software as a Service model. You use it through your regular browser (Chrome, Firefox, Internet Explorer 8+, Safari)

What will the internet address of my account be?

The internet address of your account will be something like yourcompany.b2bwave.com

I have my own domain. Can I use it under my own domain?

Sure! If you have your own domain (eg www.mywholesalecompany.co.uk) we can help you setup B2B Wave at your own subdomain (eg b2b.mywholesalecompany.co.uk). It will be a cool internet address for your customers to see!

Will my customers use it or will they keep calling and emailing me?

We have designed B2B Wave to be as simple as possible, both from the wholesaler perspective and the wholesaler's customer perspective. If you want to feel more confident about its use, you can test it with a few products and a selection of your customers.

Should all of my customers enter all their orders online?

You can always use B2B Wave as a simple order management system and enter their orders on your own.

Where is all the data stored?

All the data is stored in a safe datacenter in Amsterdam and is monitored 24/7. We take security very seriously and we take every measure possible to prevent physical and network attacks.

Can the B2B Wave application be installed at my own server?

Under certain circumstances B2B Wave can be installed at your own server for use specifically by your company. Send us an email at info@b2bwave.com and we will guide you through the process.

If I cancel my account do you still keep my data?

No. We do not keep history of canceled accounts.

I didn't find what I was looking for...

Send us an email at info@b2bwave.com with your request and we will get back to you as soon as possible! (usually withing a couple of hours).